1. Introduction
Welcome to Neon Flare Storm Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Name, address, phone number, and email address
- Payment information (credit card details, billing address)
- Government-issued identification (passport, driver's license)
- Reservation details and preferences
- Special requests and accessibility needs
2.2 Automatically Collected Information
- IP address and browser information
- Website usage data and cookies
- Location data (with your consent)
- Security camera footage in public areas
- Keycard access logs
3. How We Use Your Information
We use your personal information for the following purposes:
- Hotel Services: Processing reservations, check-in/check-out, and providing accommodation services
- Payment Processing: Processing payments and preventing fraud
- Communication: Sending confirmation emails, updates, and responding to inquiries
- Personalization: Customizing your experience based on preferences and past stays
- Marketing: Sending promotional offers and newsletters (with your consent)
- Legal Compliance: Meeting regulatory requirements and legal obligations
- Security: Ensuring the safety and security of guests and property
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist with operations (payment processors, cleaning services, maintenance)
- Business Partners: Travel agencies, booking platforms, and loyalty program partners
- Legal Authorities: When required by law, court order, or to protect our rights
- Emergency Situations: To protect your safety or the safety of others
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for online transactions
- Secure servers and firewalls
- Access controls and employee training
- Regular security audits and updates
- Physical security measures for paper records
While we strive to protect your information, no method of transmission over the internet is 100% secure.
6. Your Privacy Rights
Under Canadian privacy laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: File a complaint with the Privacy Commissioner of Canada
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve our website functionality
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide services and fulfill our contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our policies
- Prevent fraud and ensure security
Guest registration information is typically retained for 7 years as required by Canadian law.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying notices in the hotel lobby
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Regulatory Compliance
This Privacy Policy complies with:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Provincial privacy legislation in Ontario
- Anti-Spam Legislation (CASL)
- Payment Card Industry Data Security Standard (PCI DSS)
For questions about privacy regulations, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca